What we do

In the Operations Division, we support the U.S. transportation industry by managing logistics, scheduling, and supply chains. We coordinate shipments, ensure timely deliveries, and resolve real-time issues in the fast-paced world of transportation. Our goal is to keep goods moving efficiently across the U.S., optimizing routes and working closely with American partners.

We excel in a dynamic, high-energy environment where new challenges arise daily. By handling complex operational tasks, we enable U.S. companies to focus on growth. Our work is about more than logistics—it’s about delivering seamless solutions that keep the US economy moving.

Roles in the Operations Division

Dispatching

A Dispatcher is the key link between drivers, clients, and operations, ensuring that shipments are delivered efficiently and on time.

You’ll coordinate routes, monitor progress, and respond quickly to any issues that arise on the road. This role requires sharp communication, multitasking, and problem-solving skills, as you'll need to manage multiple moving parts at once.

Working as a Dispatcher helps you develop critical thinking, adaptability, and the ability to perform under pressure, making it an exciting and rewarding position for those ready to thrive in a fast-paced environment.

Track & Trace

As a Track & Trace Specialist, you'll play a crucial role in ensuring the seamless movement of goods. You'll monitor shipments from origin to destination, tracking their progress and resolving any issues that may arise.

Your responsibilities will include utilizing advanced tracking systems, communicating with carriers, and providing timely updates to customers. This detail-oriented position will require strong analytical skills, problem-solving abilities, and a commitment to accuracy.

By working in this challenging role, you'll develop expertise in logistics, supply chain management, and customer service.

Debt Collection

As a Debt Collection Specialist in the trucking and logistics sector, you will manage overdue accounts and ensure timely payments from clients to keep cash flow healthy.

You’ll communicate directly with shippers, brokers, and carriers, resolving disputes, negotiating payment plans, and securing collections on outstanding invoices. This role requires strong communication and negotiation skills.

You will learn the U.S. trucking industry’s billing processes. You’ll develop problem-solving abilities and gain insight into the financial side of logistics, making you an essential part of maintaining operational efficiency in the fast-paced transportation sector.

What makes a good operations expert?

• strong organizational and communications skills

• problem-solving ability

• analytical skills

• ability to work under time pressure

• adaptability and flexibility

”I typically start by reviewing overnight updates and planning the day's shipments. Throughout my shift, I'm constantly coordinating with our drivers across the U.S., helping them navigate traffic, weather challenges, and last-minute route changes.

I use our state-of-the-art tracking software to monitor deliveries in real-time, ensuring everything stays on schedule. There's a lot of problem-solving involved – like finding quick alternatives when a road is unexpectedly closed or adjusting routes to accommodate urgent client requests.

I'm in regular contact with our American clients, updating them on their shipments and addressing any concerns.”

Karolina, Dispatcher for Artur Express

Employee testimonial